Refund Policy
🔄 RETURNS & REFUNDS POLICY
Last Updated: 07/06/2025
At Fanstik.com, we want you to be fully satisfied with your purchase. Please review our return guidelines below before submitting a request.
1. Return Window
We offer a 14-day return period, starting from the date your item is marked as delivered. To be eligible for a return:
- Items must be unused, in original condition, with tags attached and in their original packaging.
- A valid receipt or proof of purchase is required.
2. How to Initiate a Return
To begin a return, contact us at 📧 help-desk@fanstik.com.
Once your return is approved, we will send a return shipping label and detailed instructions for returning your item.
🚫 Items sent back without prior approval will not be accepted.
For any questions, feel free to reach out to our Help Desk at the email above.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If your item is damaged, defective, or you received the wrong product, contact us right away so we can evaluate the issue and make it right. In such cases, we kindly ask that you provide clear photos of the issue via email.
4. Non-Returnable Items
The following items are not eligible for return:
- Customized or made-to-order products
- Items shipped to addresses outside the U.S.
- Gift cards
- Sale or clearance items
If you’re unsure whether your item qualifies, don’t hesitate to reach out.
5. Exchanges
We do not offer direct exchanges. If you'd like a different item, the best option is to:
- Request a return for your current item
- Once accepted, place a new order separately
6. Refunds
After we receive and inspect your return, we will notify you if the refund is approved. If so:
- A refund will be issued to your original payment method within 10 business days
- Please allow additional time for your bank or credit card provider to process and post the refund
If it has been more than 15 business days since your refund was approved and you have not received it, contact us at help-desk@fanstik.com.